Returns & Cancellations

Returns and Cancellations:

We offer a No Quibble 14 day returns policy for stationery items. The goods must be in a re-saleable condition in the original undamaged packaging.

You may arrange a return online or contact us and we will arrange a collection for you.

All food & drink items and replacement keys we are unable to accept for returns  (i.e. biscuits, coffee, mineral water etc)

If a delivery charge has been paid we are unable to refund this charge on the returned item.

Items over our 14 days may be accepted for return but may not be refunded at the full original value. 


Cancelling a colour coded Furniture Item already ordered but not yet delivered

Any furniture Item with a Green Delivery Lead Time:

Cancellation within 48 hours of original order date - no cancellation charge.
Cancellation to within 72 hours of Delivery a 10% Cancellation Charge of item(s) value will apply.
Cancellation with less than 72 hours before Delivery a 25% Cancellation Charge of item(s) will apply.


Any Furniture item with a Blue Delivery Lead Time:

Cancellation within 48 hours of original order date - no cancellation charge.
Cancellation to within 72 hours of Delivery a 60% Cancellation Charge of item(s) will apply.
Cancellation with less than 72 hours before Delivery a 75% Cancellation Charge of item(s) will apply.


Any Furniture Item with a Orange Delivery Lead Time:

Cancellation within 48 hours of original order date - no cancellation charge.
Cancellation to within 72 hours of Delivery a 30% Cancellation Charge of item(s) value will apply.
Cancellation with less than 72 hours before Delivery a 75% Cancellation Charge of item(s) will apply.


Returning a colour coded Furniture Item already delivered

For a Blue Green Orange coded Furniture item that you have already received and subsequently do not want and wish to return the following applies:

The cost of the original delivery will be deducted from any credit and refund. The cost is £50.00 + vat (per delivery).

The cost of collection and return of the items to Stonehill if we are required to collect is also deducted from any credit and refund. The cost is £50 + vat (per item, per collection or attempted collection).

Items must be in saleable condition and with the original packaging.

If we are required to re package the items the cost is £20.00 + vat per item.

Blue and Orange coded items are made to order items and are refunded at 65% of original purchase price (less any collection and/or delivery charges if applicable).

Green coded items are stocked items and are refunded at 90% of purchase price.

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